Return and Refund Policy

Thank you for shopping with Q Po India. We value your satisfaction and want to ensure a positive shopping experience. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

a. Manufacturing Defect: If the product you received has a manufacturing defect, please contact us within 7 days of receiving the item (After 7 days, no escalation will be considered). Photographic evidence may be required.

Important Note: If you purchase any car mats & alter them in any way, we are not responsible for any returns.

b. Fitting Issues: In the event of a fitting issue, please contact us within 7 days of receiving the product. We may ask for additional information or measurements to assist with the return process.

Important Note: Since mats carry their size & space, we would request you to remove the extra covers like car lamination, car cushioning, as they affect the mats fitting. No return shall be entertained if the lamination is still attached. Used products can't be returned, if there's no fitting/defect issue.

c. Incorrect Product Delivery: If you receive the wrong product, please notify us within 7 days. We will arrange for the correct item to be sent to you.

Note: If the wrong model/year is chosen from the user side, then no return shall be entertained.

d. Video Mandatory: Unboxing video required in case of claim for missing/damaged products.

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our customer service at hello@qpoindia.com or call +91-9310733187 within the specified time frame.

b. Provide your order number, details of the issue, and, if applicable, photographic/videographic evidence.

c. Wait for further instructions from our customer service team.

Special Note: Once the return is approved by our team, customers must complete the return process within 15 days. Failing to do so within the given timeframe will make the return request invalid and non-actionable.

3. Return Shipping

For eligible returns, we will provide you with a return shipping label. Please ensure that the item is securely packaged for return.

Important Note: If our team declares the non-eligibility of the return (after verifying the issues), then no return will be initiated. Still, if the User wants to process the return or cancel the order (after dispatch), then the amount (two-way) of the return is solely borne by the User, which will be deducted at the time of refund (if he/she agrees). Return amount can vary from location to location, which can be informed by the QPo India Team.

If the User wants to return from his/her end, then he/she has to confirm with the QPo India Team and provide the relevant information required by the Team.

3.a Cancellation

Since we're using third-party logistics partners, we request the User to enter the correct address details & co-ordinate with the courier partners during delivery. The order delivery is attempted thrice, once it's reached the attempt threshold, it'll shift to the RTO.

We request the User to ensure the correct details & maintain a proper follow-up. Once RTO is initiated, the two-way shipping will be solely borne by the User, which can be deducted at the time of refund (once the product is received).

RTO (Return to Origin)

Once we receive the returned item and verify its eligibility, we will process your refund within 7-10 business days. Refunds will be issued to the bank account of the user. The refund amount will be transferred to the same account from which the purchase was made.

Note: Once the order is dispatched, no cancellation shall be entertained.

4. Exclusions

Please note that the following items are not eligible for return:

a. Items without their original packaging.

b. Items that show signs of use or damage not related to manufacturing defects.

5. Contact Information

If you have any questions or concerns about our return and refund policy, please contact us at hello@qpoindia.com or call us at: +91-9310733187

6. Changes to the Policy

Q Po India reserves the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Q Po India. We appreciate your trust in us.

7. Retail Shop

If the User purchases the car mats from a nearby Retail Shop and faces any type of issue, Then Q Po India is not liable for the concern.

Users have to contact that retailer directly.

Important Note: If you purchase any product from our website, THE USER cannot avail the product directly from their nearby retailers, since your order was directly dispatched from Q Po India, & we don't involve dealers or distributors.

LIFETIME WARRANTY POLICY PARAMETERS

The Return Policy is applicable only for Car Mats (Q Po Max & Q Po XD+) purchased from our official website, www.qpoindia.com, under the following conditions:

1. Breakage Mats – Returns are accepted only if the car mats develop breakage due to usage over the period (not applicable for intentional or external damage).

2. Original Packaging Required – The return request must include the original car mats box.

3. No Offline Purchase Returns – Returns are applicable only for online purchases. For offline purchases, customers must coordinate with the retailer/seller from whom they made the purchase. A valid GST invoice is required for any claims.

4. Replacement Only – Under the lifetime warranty, only a replacement will be provided. No refunds, exchanges, or other forms of compensation will be entertained.

5. Official Website Warranty – The lifetime warranty replacement is applicable only for purchases made from our official website and only for the specified car mat categories (Q Po Max & Q Po XD+).

For any warranty claims, please ensure compliance with the above conditions.